Terms & Conditions

Terms & Conditions

All purchases from the Instrustore Online Store shall be governed by these Terms and Conditions and the applicable General Conditions of Sale and General Conditions of Service of Instrustore (collectively “General Conditions”), as defined below. In case of any discrepancy between these Terms and Conditions and the General Conditions, these Terms and Conditions shall prevail.

The definitions used in these Instrustore Online Store Terms and Conditions of Sale shall have the similar meaning as in the General Conditions, except the words "Product" and “Service”, which in these Online Store Terms and Conditions shall refer specifically to the products (hereinafter "Product(s)") and services (hereinafter "Service(s)") sold via the Online Store.

Instrustore reserves the right at its sole discretion to amend, modify or alter these Terms and Conditions and the General Conditions at any time without prior notice.

Payment

We offer the following payment methods:

By choosing Send me an invoice (Prepayment) method for paying your purchases, we will immediately send you an invoice including our banking details to the e-mail address you have provided in your order. Please note that we will process your order only after your payment has been completed.

Taxes and Prices

Prices displayed for customers in Finland include VAT 24%. All other online Store prices are shown as net prices, exclusive of any value added or sales taxes (VAT 0%).

If applicable, any and all taxes will be added during the purchasing process and shall be borne by the Customer. The Customer shall be liable for providing Instrustore full and correct details of its identity. The Customer acknowledges and accepts that any incorrect details of the Customer's identity that cause Instrustore a responsibility to pay VAT, shall be added to the value of the Customer's order.

Delivery

Delivery fees and terms depend on the Customer's country and are applied as follows.

Delivery Time

Products shall be manufactured upon order and delivery will take place as soon as the ordered Products are ready for shipment.. The actual delivery time varies based on the amount of units ordered and the country where the order needs be delivered. All the ordered products which are available in instrustore stock will be shipped within 24 hours from the confirmation of the payment. The stock amount for a single unit is shown on the Product details.The actual delivery time will be confirmed on a separate order acknowledgement to the e-mail address provided in the order.

If you require a specific delivery time or an estimated delivery time for products which are not available in stock, please send us an email at info@instrustore.com 

Returns

Only defective Products subject to the warranty terms can be returned for service or if the cause for the return is a direct result of a Instrustore error i.e. Products not matching Customer's order. Generally, the purchased Products cannot be returned nor shall Instrustore have any responsibility to repurchase the Products or refund the Customer for returned Products.

In the case of defective or wrong Products delivered by Instrustore, please contact instrustore customer service to obtain a Return Merchandise Authorization (RMA) number. Instrustore does not accept returns without the RMA.

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